FLSA Classification: Exempt
Reports To: Lead Case Manager, Project Manager/Director

Summary: Serves a key role in the system-wide assessment of homeless persons to match them to the appropriate housing intervention. The Housing Navigator will accompany clients from the housing referral to the lease-up process. The Housing Navigator will also collaborate with system partners. This position will work independently at times and as part of a team at other times.

Essential Duties and Responsibilities:

  • Pulls housing referral from HMIS and begins the next step process to enrollment.
  • Assists individuals that are homeless in gathering all documents necessary in order to complete a housing program enrollment.
  • Accompanies clients to all housing appointments and serves as clients’ primary advocate.
  • Completes in-depth assessments with clients to ensure proper supportive services are provided.
  • Ensures all data is entered accurately into HMIS.
  • Attends all Housing Navigator and HMIS trainings in order to fully utilize the Coordinated Access system accurately.
  • Provides regular feed-back to management level staff of collaborating agencies regarding the Coordinated Access process.
  • Provides feed-back to Coordinated Access Workgroup regarding Policies and Procedures of the Coordinated Access system.
  • Participates in case conferences as needed.
  • Participates in Coordinated Access Transition Team meetings as needed.
  • Performs other duties as needed.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

  • Oral Communication – Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings.
  • Written Communication – Writes clearly, persuasively and informatively, edits work for spelling and grammar, and reads and interprets written information.
  • Dependability – Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long and/or non-traditional hours of work when necessary to reach goals, completes tasks on time or notifies appropriate person with an alternate plan.
  • Judgment – Displays willingness to make decisions, responds compassionately to persons being served while maintaining appropriate and professional boundaries, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision- making process.
  • Planning/Organizing – Prioritizes and plans work activities, uses time efficiently, plans for additional resource needs, sets goals and objectives, develops realistic action plans.
  • Innovation – Displays original thinking and creativity, meets challenges with resourcefulness,
    generates suggestions for improving work, and develops innovative approaches and ideas.
  • Tenacity and thoroughness, with the ability to solve practical problems and deal with a variety of situations.
  • Deadline and solutions oriented with the ability to handle multiple competing priorities and wide variety of responsibilities.
  • Team player who can roll up their sleeves and get involved in everything from big projects to mundane, simple tasks.
    Not easily frazzled and strong time management skills during busy and slower periods throughout the day.


  • Bachelor’s degree, Master’s degree preferred.
  • 3+ years related experience.
  • Proficiency in Microsoft Office Suite.
  • Clear and effective written and oral communication skills.

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